Influenced by the rich meaning behind the name Aziza, which means preciousness and strength in Arabic and Swahili, Aziza Kasbah was born to represent a richly diverse fusion of cultures.

Not just a name, but a tribute to the heritage of the Middle East and North Africa, Aziza reveals its connection to legacy by completing its essence with the addition of 'Kasbah', which evokes the heart of the town.

The handmade pieces are produced in Istanbul. Taking a thoughtful approach to creation, Aziza Kasbah prioritises small-scale production, offering drops from each collection.

RETURNS AND REFUNDS

  1. Eligibility for Returns

    • Return items within 14 days of receipt, unused, unworn, and in original packaging.

    • Personalised or custom-made items are non-returnable unless defective or damaged.

  2. How to Initiate a Return

    • Contact us via email before returning any item. Provide your order number and reason for return.

    • We will provide return instructions upon approval.

  3. Refunds

    • Refunds for the purchase price and original delivery costs will be processed within 14 days of receiving the returned item.

  4. Return Shipping Costs

    • Customers are responsible for return shipping costs, unless the item is damaged or defective.

  5. Non-Returnable Items

    • Sale items and gift cards are non-returnable and non-refundable.

  6. Damaged or Defective Items

    • Contact us immediately with your order number and issue description for resolution.

Note: By purchasing, you agree to our return policy terms. We reserve the right to refuse returns that do not meet these conditions.

PRODUCT CARE 

Aziza Kasbah products require delicate handling. It is advisable to avoid direct exposure to water and refrain from contact with alcohol, perfumes, or similar substances.